Shipping Policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

United States Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Prints are sent directly from the manufacturer. Shipping rates vary depending on the location of the manufacturer and the customer's address. Below are the United States shipping rates:

 

Rate Name	Condition	Transit Time	Price
Economy	$50.00 and up	5 to 8 business days	Free
Economy	0lb-5lb	5 to 8 business days	$4.90
Economy	5lb-70lb	5 to 8 business days	$19.90
Standard	0lb-1lb	3 to 4 business days	$6.90
Standard	1lb-5lb	3 to 4 business days	$9.90

 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@kartidia.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns for all items except for commissioned products (such as special orders or personalized items) up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@kartidia.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

To view the full return policy, please click here: https://www.kartidia.com/pages/returns

If you have any further questions, please don't hesitate to contact us at info@kartidia.com.